Policies.

Terms of sale

Berri.co is run by Dhruv Diwani, sole proprietor, at Plot No. 12/8, IDA Nacharam, Uppal, Hyderabad 500076, Telangana, India (“we”, “us”). By ordering on berri.co.in you agree to these terms.

What we sell

Frozen raspberries covered in white and dark chocolate, in 150 g tubs, made to order in Gurugram. Allergens: contains milk and soy. Keep frozen.

Prices and payment

Prices are in Indian rupees and include all taxes. Delivery charges, if any, are shown before you pay. Payments are processed by Razorpay (UPI, cards, netbanking and wallets); we never see or store your card details or UPI PIN.

Your order

An order is confirmed once it is paid and you see an order number. Stock is limited; if we cannot deliver an order we have accepted, we tell you on WhatsApp and refund it in full. We may limit the number of tubs per order.

Codes

Discount codes, including the one won in our Heatwave game, are for a first order, once per code and once per phone number, cannot be exchanged for cash, and cannot be combined.

The law

These terms are governed by the laws of India. Any dispute is subject to the courts at Gurugram, Haryana.

Privacy

What we collect

• To deliver your order: your name, mobile number, address and PIN code, delivery time, any note, and, if you give it, your email.
• Payment details are collected by Razorpay, not by us. We receive only the payment reference and its status.
• If you join a list on WhatsApp, your number and the message you send.

What we do with it

We use it only to make and deliver your order, to contact you about it on WhatsApp, phone or email, to handle refunds, and to keep the records the law requires. We do not sell it or share it for advertising. It is shared only with the services that run the shop: Razorpay (payments), Vercel (hosting) and Upstash (order records), and with whoever delivers your order.

On your phone

This site keeps a few things in your browser’s storage so you don’t type them twice: your delivery details after an order, your game scores and a won code. Nothing there is sent to us unless you place an order. Clearing your browser’s site data removes it.

Your choices

Ask us at any time, on WhatsApp or by email, to see, correct or delete what we hold about you. We keep order records for as long as tax and accounting law requires, and delete the rest within a year.

Refunds & cancellations

It is a frozen food, made fresh for you, so the rules are simple:

• Cancelling: message us on WhatsApp with your order number up to 2 hours before your delivery window starts, and we refund it in full.
• Something wrong: if your tubs arrive melted, damaged, short or not as ordered, send us a photo on WhatsApp within 2 hours of delivery. We replace them or refund in full, your choice.
• Not delivered: if we miss your window and can’t deliver that day, you get a full refund, or a new time if you prefer.
• We can’t refund an order that couldn’t be delivered because the address was wrong or nobody could receive it, though we will always try to rearrange.

Refunds go back to the way you paid, through Razorpay, and usually reach you within 5–7 working days, depending on your bank.

Delivery

• Where: Gurugram, Haryana only (PIN codes 1220xx and 1221xx).
• When: the same day or the next, in the window you choose when you order. Windows close 90 minutes after they start.
• How: by us or a local courier, in an insulated cold bag. Someone needs to receive it: frozen food can’t be left at the door.
• Cost: shown before you pay.
• On arrival: put the tubs straight in the freezer. They are best eaten straight from it.

We don’t ship outside Gurugram.

Contact

• WhatsApp or call: +91 97739 99638
• Email: berri.co2026@gmail.com
• Address: Dhruv Diwani (Berri.co), Plot No. 12/8, IDA Nacharam, Uppal, Hyderabad 500076, Telangana, India
• We answer every day, 10 am – 5 pm, usually within the hour.